SHIPPING & RETURNS
SHIPPING POLICY
We typically ship orders within 3-5 business days (exception of delivery dates at certain locations, custom/special orders).
Canada
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FREE Shipping - We pay the shipping on orders over $100.00 (subtotal, before applicable taxes)
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YOU pay - You pay $19.00 Flat Rate
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Pick up information at locations below
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Shipping Partners
Canada Post
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PICK UP LOCATIONS:
9115 Knouff Lake Road & Heffley Creek, BC
Please contact knoufflakecreations@shaw.ca for pickup/delivery dates & times before you submit your order as there maybe a delay due to available dates. Submit your order online, then select your Pick Up location. You will receive an invoice with payment details.
20064 56th Avenue, Langley, BC
Please submit your order online, then select your Pick Up location. You will receive an invoice with payment details.
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RETURN & EXCHANGE POLICY
Thank you for choosing Knouff Lake Creations. Please note that due to the nature our products, purchases are non-refundable. We take great care in packaging our products for shipping, you must notify us within 14 days of the shipment notification if the order or any items are missing or damaged. Please send an email to knoufflakecreations@shaw.ca including your order number, description of the damage (or if the parcel or items are missing) & photos.
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